by National Care Solutions

Above And Beyond Award Winners 2013

2013 Above and Beyond Award Winner


NIMAChe two winners of the “Above and Beyond” Awards for 2013 were announced at the NIMAC conference on the Gold Coast. The award is presented to 2 people who go “Above and Beyond, to deliver superior service in the Aged Care industry.”

In 2009 the first awards were presented as a result of the Director of National Care Solutions, Lyn Turner, noticing that there were many, many, examples and demonstrations of good care and exceptional effort by staff at all levels across the industry. The outstanding efforts had largely gone unrecognised because of the nature of the quiet achievers involved. Lyn, through her business National Care Solutions has partnered with NIMAC to recognise and reward the people we work with everyday who go well beyond the bounds of their position descriptions.

These people deliver exceptional care to our residents and clients. Many of them are in management, but some are also found among our care staff who well and truly walk the talk through their affirmative actions with all staff. In most cases they do this because that is their nature and not because they expect any recognition or reward.

It is rare that we as an industry get an opportunity to recognise some of these outstanding people as our peers. Through this award , now in its 5th year; ”The Above and Beyond Award” our recipients are recognised at the NIMAC conference at the Gold Coast for their exceptional commitment to the industry and the people whose care we are entrusted with.

The awards are jointly sponsored by NIMAC and National Care Solutions. Each winner is presented with a cheque for $500 made out to them personally in recognition of their outstanding achievements in the Aged and Home Care industry.

Lynda Richardson

Lynda Richardson has been employed as an Assistant in Nursing at Wahroonga Retirement Village since November 2007. Wahroonga is a Lutheran Community Care facility located in central Queensland at Biloela. Wahroonga has 65 residential aged care beds, a day therapy centre & 9 ILU’s.

Lynda started at Wahroonga as an AIN but it became apparent to everyone very soon after she started that there was a lot of potential for this AIN to achieve great things.
Lynda’s caring and compassionate manner and her quiet leadership skills saw her move into the role of Team Leader followed by the position of Co-ordinator, the position she now holds.

Lynda works under the guidance of the CNC and the duty RN to co-ordinate the 16 bed secure Dementia Unit.

Lynda is extremely committed to her work and her residents, often putting in long hours to achieve a most serene and settled environment. Lynda has successfully created a harmonious home for her residents, many of whom have challenging behaviours.

Testament to the atmosphere Lynda has created have been the requests from several people in town to be able to have their end stage palliative family members nursed in the dementia unit , just because of the serenity of the unit and the kind caring staff.

Wahroonga stands on 24 acres of land with the residents enjoying a very rural aspect complete with cattle and paddock views.

Wahroonga is the only retirement village in town with access to allied health and a day respite program. It is situated about two hours’ drive south of the busy regional centre of Rockhampton.

Lynda’s nominator and 2 referees, Lorna Perrett, the manager of Wahroonga, Judith Ivory, CNC, and Terry Arthur, Regional Manager all praised Lynda’s commitment and compassion as well as her leadership qualities.

Terry Arthur perhaps best summed it up in his reference for Lynda when he wrote:

Lynda continues to lead by example and demonstrate her commitment by attending every single education session in the area to widen her experience and knowledge base so as to improve the services for which she leads, truly Above & Beyond the expectations of an employee.

accepts awardHeather Miller is a long term employee of Clifton Co-op Hospital. Heather has been working at Clifton since 1986, firstly in the role of RN and currently in the role of Director of Nursing. Heather is also long time NIMAC member and supporter.

The facility consists of a 15 bed low care section, 23 bed high care , and 12 bed hospital having grown over its nearly 65 year history. There is also a medical practice located within the complex. It is operated by a volunteer Board made up of members of the community. The township of Clifton is located at the Southern end of the Darling Downs with a population of 2,500. Of these people 370 are aged 65+. The complex is the town’s largest employer, employing over 50 people.

Heather has overseen many changes at the Clifton Co-op hospital in her years there. She has always worked with her staff and residents to ensure they are the first priority in coming along with her and the Board in the planning of any changes. In coming from quite a small town there are of course high community expectations for the DON at any establishment such as Clifton Hospital. Heather has stepped up to meet and exceed these many times over. For example, there is now a Meals on wheels service which is run out of the complex as well. This was as a result of community need and has been incorporated into the ever expanding role the DON, Heather has needed to take on.

Heather also plays an active part in the community, being a member of the local disaster management committee. Currently Heather is overseeing the construction of a Diversional Therapy room which will accommodate 250 people. This will be the biggest function room in the town and part of its role will be to bring the community together. Heather also meets regularly with groups such as the women’s auxiliary to stay in touch.

Of course if there are ‘gaps’ in the roster and a RN is needed…. who fills this … Heather. Heather is always available for ‘chat’ for members of the community or others who ‘drop in’. She has a very much open door policy even though this sometimes results in her own work being put off until long after she should have gone home.

Clifton c-op hospital has received glowing reports from all accreditation agencies. The hospital is of course under a different regulatory system to the Aged Care section. Visiting doctors, physios and the general public constantly make positive comments about the caring atmosphere they find at Clifton.

Staff are always offered opportunities to attend education and TAFE students as well as others benefit from Heather’s long years of experience as both a practicing RN and a Manager.

Heather was nominated by her staff and her 2 referee’s, Judy Rickert, Secretary of the Board and Joan Thornton, an EN on staff at Clifton who gave glowing examples of Heather’s Above and Beyond Qualities, mentioning her, sense of humour, her attention to detail, her wealth of knowledge to be shared, her tolerance, and her valued guidance in “all things Clifton”, definitely going Above and Beyond.

We look forward to seeing you all again next year at the Above and Beyond Awards

– Lyn Turner – Director, National Care Solutions

Comments (33)

  1. December 10, 2020

    Way cool! Some extremely valid points! I appreciate you writing this article plus the rest of the website is really good. Eada Orv Derinna

  2. December 14, 2020

    Thank you so much for that article. Your words ring true to so many of us that are fans of City of Heroes. Corrina Hyatt Dagall

  3. December 17, 2020

    If some one needs to be updated with latest technologies after that he must be pay a quick visit this web page and be up to date daily. Francesca Roderic Drud

  4. December 17, 2020

    I am sure this article has touched all the internet users, its really really good paragraph on building up new web site. Fifine Nicholas Rebak

  5. December 18, 2020

    Well I really enjoyed reading it. This subject offered by you is very constructive for correct planning. Didi Zelig Rooney

  6. December 18, 2020

    Hello and thank you for this blog is a true inspiration.. Shane Sky Cohlette

  7. December 18, 2020

    Hi friends, its fantastic paragraph concerning tutoringand fully defined, keep it up all the time. Diane-Marie Giraud Friede

  8. December 19, 2020

    Absolutely composed content material , thankyou for selective information . Nicola Rurik Paquito

  9. December 19, 2020

    I conceive this website holds some real fantastic information for everyone. “Glory is fleeting, but obscurity is forever.” by Napoleon. Madlin Domingo Dayle

  10. December 19, 2020

    If you would like to grow your know-how just keep visiting this web site and be updated with the newest news update posted here. Aarika Giulio Granville

  11. December 19, 2020

    The Spirit of the Lord is with them that fear him. Livvie Felix Bernard

  12. December 20, 2020

    But wanna input that you have a very nice internet site , I enjoy the design it actually stands out. Janessa Blane Gable

  13. December 20, 2020

    Thankfulness to my father who stated to me concerning this blog, this blog is actually amazing. Karen Wain Burnley

  14. December 20, 2020

    Relaxing on the beach with hubby. Home in both cities where my son as live. Farrah Armin Edny

  15. December 20, 2020

    Very good post! We are linking to this great content on our site. Keep up the good writing. Maryanna Hurleigh Mast

  16. December 20, 2020

    Some truly nice and useful information on this internet site, also I believe the pattern has excellent features. Jewel Teodoor Rollie

  17. December 21, 2020

    I reckon something really special in this website. Tim Iorgo Steinberg

  18. January 21, 2021

    Right away I am going away to do my breakfast, once having my breakfast coming over again to read more news. Aurilia Avery Sosna

  19. January 29, 2021

    It is really a nice and helpful piece of information. I’m happy that you simply shared this useful
    info with us. Please stay us informed like this. Thank you for

  20. January 29, 2021

    I am not sure where you are getting your information, but great topic.

    I needs to spend some time learning more or understanding more.
    Thanks for fantastic information I was looking for this information for my mission.

  21. January 30, 2021

    Hmm it seems like your site ate my first comment (it
    was super long) so I guess I’ll just sum it up what I submitted and say, I’m thoroughly
    enjoying your blog. I too am an aspiring blog blogger but I’m still new to
    the whole thing. Do you have any suggestions
    for novice blog writers? I’d really appreciate it.

  22. January 30, 2021

    WOW only what I was searching for. Came below by searching for lots of fish Violette Cyrillus Violette

  23. February 2, 2021

    My brother recommended I might like this website. He used to be entirely right.
    This submit truly made my day. You can not consider just how much time I had spent
    for this info! Thanks!

  24. February 2, 2021

    Asking questions are genuinely fastidious thing if you are not understanding anything fully,
    however this paragraph gives fastidious understanding even.

  25. February 3, 2021

    Hello, i think that i saw you visited my blog so i came to “return the favor”.I’m
    trying to find things to improve my website!I suppose its ok
    to use a few of your ideas!!

  26. February 8, 2021

    Hi colleagues, its wonderful piece of writing on the topic of teachingand completely explained, keep it up all the time.

  27. February 8, 2021

    I read this paragraph fully on the topic of the difference of newest and previous technologies, it’s remarkable article.

  28. February 8, 2021

    Very nice article and straight to the point. I am not sure if this is really the best place to ask but do you folks have any thoughts on where to employ some professional writers? Thanks in advance

  29. February 12, 2021

    Article writing is also a excitement, if you be
    acquainted with afterward you can write otherwise it
    is complicated to write.

  30. February 12, 2021

    Knowledge is better than riches Cameroon

  31. February 13, 2021

    I like this web blog very much, Its a really nice situation to read and find info . Carma Flinn Hardan

  32. February 19, 2021

    My brother suggested I may like this website.

  33. February 20, 2021

    My brother suggested I may like this website.

Leave a Reply

Your email address will not be published.

#iguru_infobox_60313b5fae7fd .infobox_content { color: #ff6d34; }#iguru_infobox_60313b5fae7fd .infobox_wrapper:hover .infobox_content { color: #5f5f5f; } .blog-post_title { font-family:Muli;font-weight:300;font-style:normal } .blog-post_title, .blog-post_title a { color:#ffffff; } .blog-post_title:hover, .blog-post_title a:hover { color:#ff6d34; } .blog-post_title, .blog-post_title a { font-size:15px; line-height:20px; }